Improve customer interactions

The always-on consumer expects 24/7 support, on their terms, so to compete in today’s digital world, businesses need to offer instant access, round the clock support, with the information required to resolve issues readily available. To achieve this, more and more businesses are investing in “virtual agents” powered by chatbots to deliver instant “human touch” interactions. The success of these automated support systems is dependent on the connections and data that sit behind the customer interaction.

Support experiences are a key differentiating factor for customers, so it’s essential for businesses to get the investment right. With a customer-centric data strategy, your business can exceed expectations and create a collaborative support function that requires less manpower and increases customer satisfaction.

Reduce issue resolution times

Connect data from platforms across the business to provide a 360-degree view of the customer and a central knowledge base of common issues, resolutions and feedback to help Support Teams to find the information they need faster than ever.

Automatically post support tickets to the right people and track the status of tickets without switching applications, to deliver faster response times.

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Support of the future

What if… you could accelerate your customer satisfaction scores and deliver best-in-class resolution times?

Enable better customer interactions with a more informed customer service function, automated issue escalation and AI enabled access to shared knowledge.

Getting your automation strategy right

Download your free Automation Success Kit

The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.

Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.

DOWNLOAD HERE

Connecting everything you need

CRM

Product insight

Marketing insight

Ticketing tools

Benefits of automated Support processes

1

Provide 24/7 intelligent automated support and escalate real-time issues quickly.

2

Connect customer, product and marketing touchpoint data for a complete view of the customer.

3

Proactively prevent issues using AI to predict problems and engage with users. Share feedback easily.

What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring! We’re a progressive business at PerfectHome, and we’re keen to invest in exciting technologies that help us to improve our customer experience. In under a month, our small electrical items delivery process has been revolutionised.

We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.

Mark Blakelock, Chief Operating Officer, PerfectHome

Synaptek shares our vision for a connected world that makes work easier for everyone. We’ve been impressed by the team’s technical knowledge and deep understanding of intelligent automation, so much so that we invited them to join our Solutions Gallery: a showcase of automation solutions from carefully selected partners that will add value to our customers’ businesses. The automated NOC solution they’re showcasing is a real game-changer that will transform network operations in any business.

Markus Zirn, VP Business Development, Workato

Synaptek has created an exciting proposition in an emerging and potentially huge market. At Virgin Trains, we are constantly looking at innovative technologies that will improve the experience of our customers and we see Synaptek’s intelligent workflow automation as a key way of achieving that. Our partnership with Synaptek will help us accelerate the speed at which we do business and drive additional value from our already successful digital transformation programme.

John Sullivan, CIO, Virgin Trains

Support Solutions