Return control to IT
The proliferation of cloud platforms and apps across businesses means IT have less visibility and control of software in use throughout departments. Shadow IT is also a concern as employees utilise the ease of access to personal apps to speed up their work, without considering essential security measures.
With so many data touchpoints in play, management, support, governance, compliance and reporting are a minefield for IT teams. Process automation enables IT teams to regain control whilst still allowing businesses to realise the benefits of cloud technology through better ways of working, without the complexity and risk.
Controlling platform sprawl
Connecting systems across the business into one Collaboration Hub means teams in every business function can manage day-to-day processes without switching apps. This reduces frustration and enables faster ways of working, increasing productivity and creating a happier workforce.
Platform management is back under the control of the IT team, and legacy systems are given new life via an intuitive front-end interface.
IT teams of the future
What if… you could proactively detect problems and automatically initiate incident processes before end users are even aware of the issue?
Reduce issue resolution time by seamlessly connecting information and automating diagnostics via ChatOps to triage issues instantly, to the right people at the right time, all managed within the collaboration tool your teams use the most.
Connecting everything you need
Benefits of automated IT processes
Automate issue alerts, escalate tickets and collaborate to resolve issues within the apps your teams use the most.
Ensure secure employee onboarding and offboarding by automating equipment provisioning, account access and deactivation.
Deliver an intelligent helpdesk by integrating bots and AI with knowledge base content to answer questions in real-time.
Synaptek has created an exciting proposition in an emerging and potentially huge market. At Virgin Trains, we are constantly looking at innovative technologies that will improve the experience of our customers and we see Synaptek’s intelligent workflow automation as a key way of achieving that. Our partnership with Synaptek will help us accelerate the speed at which we do business and drive additional value from our already successful digital transformation programme.
Synaptek shares our vision for a connected world that makes work easier for everyone. We’ve been impressed by the team’s technical knowledge and deep understanding of intelligent automation, so much so that we invited them to join our Solutions Gallery: a showcase of automation solutions from carefully selected partners that will add value to our customers’ businesses. The automated NOC solution they’re showcasing is a real game-changer that will transform network operations in any business.