Return control to IT
The proliferation of cloud platforms and apps across businesses means IT have less visibility and control of software in use throughout departments. Shadow IT is also a concern as employees utilise the ease of access to personal apps to speed up their work, without considering essential security measures.
With so many data touchpoints in play, management, support, governance, compliance and reporting are a minefield for IT teams. Process automation enables IT teams to regain control whilst still allowing businesses to realise the benefits of cloud technology through better ways of working, without the complexity and risk.
Controlling platform sprawl
Connecting systems across the business into one Collaboration Hub means teams in every business function can manage day-to-day processes without switching apps. This reduces frustration and enables faster ways of working, increasing productivity and creating a happier workforce.
Platform management is back under the control of the IT team, and legacy systems are given new life via an intuitive front-end interface.
IT teams of the future
What if… you could proactively detect problems and automatically initiate incident processes before end users are even aware of the issue?
Reduce issue resolution time by seamlessly connecting information and automating diagnostics via ChatOps to triage issues instantly, to the right people at the right time, all managed within the collaboration tool your teams use the most. Check out this short explainer video to find out how our RoboNOC solution is the future of IT Ops.
Getting your automation strategy right
Download your free Automation Success Kit
The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.
Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.
Connecting everything you need
Benefits of automated IT processes
1
Automate issue alerts, escalate tickets and collaborate to resolve issues within the apps your teams use the most.
2
Ensure secure employee onboarding and offboarding by automating equipment provisioning, account access and deactivation.
3
Deliver an intelligent helpdesk by integrating bots and AI with knowledge base content to answer questions in real-time.
