RoboNOC: AIOps meets intelligent automation

Introducing RoboNOC

Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution that protects business continuity and delivers the agility required to thrive in the new future of work.

Birmingham, England DATE:  24th August 2020

Synaptek, an innovative intelligent automation company, has launched a revolutionary Robotic Network Operations Centre (RoboNOC) solution that transforms IT Operations and better protects businesses against the huge financial and reputational losses of IT system downtime.

When time is money, automation is essential

With every second of system downtime, businesses lose money – a truly eye-watering amount! Gartner research suggests the average IT outage costs $5,600 per minute and average meantime to resolution is 4.5 hours, which means enterprises face an average loss of $1.5m per incident! And this doesn’t factor in the reputational damage of an outage.

In a modern enterprise, so many business processes are reliant on technology that the risk to business continuity of any system downtime is higher than ever. Customer expectations for always-on, seamless digital experiences are also at their highest, and the explosion of cloud platforms has created more complex technology infrastructures than ever before – and all this was true before we had the added complexity of large-scale remote working driven by the COVID-19 pandemic!

This combination of factors means that businesses are only as good as their IT Operations and even the best business technology teams are drowning in incidents and alert noise.

AIOps meets intelligent automation to deliver the future of IT Operations

RoboNOC is the intelligent network operations management solution designed to address all of these issues and deliver the agility, scalability and customer experiences businesses need to survive today.

Built by Synaptek using a combination of the cutting-edge Google Cloud Platform (GCP), powerful Zenoss AIOps monitoring and Workato’s innovative enterprise automation platform, RoboNOC leverages machine learning and real-time analytics to give businesses virtually infinite scale and the ability to adapt to the changing needs of their business at speed.

Simplifying complexity and reducing alert noise

RoboNOC pinpoints the root cause of issues in seconds instead of hours and triggers workflows that automate manual, recurring tasks, create and update tickets and escalate issues to the right people at the right time, reducing mean-time to resolution by more than 100%. It also delivers the coveted ‘single pane of glass’ for incident management, with the entire end-to-end process connected and incidents managed through a single communication interface, such as Slack.

The beauty of this game-changing solution is that with each incident it encounters, it learns more that informs how it detects potential risks and delivers preventative actions before problems arise. This protects against the volume and ferocity of IT outages and also frees IT personnel to spend more time on innovation and delivering the best customer experiences.

Find out more in this engaging webinar

To find out more and see RoboNOC in action, watch the webinar recording, “Automation trends for IT leaders: The fix for 1,000 False Alarms”. During this engaging 40 minute session, Syanptek is joined by Zenoss, the leading intelligent application and monitoring platform, and Workato, the fastest-growing enterprise automation platform, to share their collective vision for a more automated future that enables businesses to thrive in the new future of work. The speakers from these three innovative technology companies delve further into the opportunity and discuss why businesses need to act quickly to future proof their operations.


About Synaptek

Synaptek is the Digital Innovation Division of Spherica Business Solutions Limited. Through its progressive leadership and expertise in implementing disruptive and innovative technologies, it’s revolutionising ways of working in the digital era. Synaptek is committed to delivering people-first intelligent automation solutions that change businesses processes for the good of the workforce and the business. Visit: | Contact: [email protected]

Social:   |  |


About Zenoss

Zenoss works with the world’s largest organizations to ensure their IT services and applications are always on. Delivering full-stack monitoring combined with AIOps, Zenoss uniquely collects all types of machine data, including metrics, dependency data, events, streaming data and logs, to build real-time IT service models that train machine learning algorithms to deliver robust AIOps analytics capabilities. This enables IT Ops and DevOps teams to optimize application performance, predict and eliminate outages, and reduce IT spend in modern hybrid IT environments. Zenoss is recognized as a Leader in The Forrester Wave™: Intelligent Application and Service Monitoring, Q2 2019 and is recognized in the 2019 Gartner Market Guide for AIOps Platforms. For more information about Zenoss, visit


About Workato

Workato is the operating system for today’s fast-moving business. Recognized as a leader by Gartner and Forrester, it is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 6,000 of the world’s top brands and fastest growing innovators. For more information, visit